CYTORGA INTERNATIONAL undertakes, within the framework of its activities and in accordance with the legislation in force in France and Europe, to ensure the protection, confidentiality and security of the personal data of the users of its services, as well as to respect their privacy.
This Policy informs you about how CYTORGA INTERNATIONAL, its subcontractors and partners process your personal data as part of our offer.
Information you provide to us and how we use it
Depending on the case, CYTORGA INTERNATIONAL processes your personal data, directly collected from you or resulting from the use of the products or services.
CYTORGA INTERNATIONAL only processes data or a category of data if it is strictly necessary for the purpose pursued.
We collect information about you as detailed below:
To access certain areas of our website, you will need to register for our services. During the registration process, you will be asked to provide personal information about yourself, which includes:
• Date of Birth
• Telephone number
• But also some login data:
• E-mail address
• Account creation date
By entering your details in the required fields, you allow CYTORGA INTERNATIONAL to provide you with the services you select.
We also automatically collect certain information about visitors to our website, detailed in the section entitled "Cookies and other information we collect automatically", below;
We will collect information relating to browsing data such as the technical characteristics of the User's installation (anti-virus, firewall, problem encountered, browser, plugin, Silverlight, anti-pop-up).
CYTORGA INTERNATIONAL only processes personal data for specified, explicit and legitimate purposes. CYTORGA INTERNATIONAL does not process this data in a manner incompatible with these purposes.
CYTORGA INTERNATIONAL processes your data as part of your registration on the website.
How long do we keep this information?
The information is kept for the time strictly necessary for processing, i.e. time necessary to manage the commercial relationship.
In addition, when the User agrees to receive the Newsletter from the DERMEIS Site and/or invitations from CYTORGA INTERNATIONAL and/or its partners by checking the corresponding boxes, the following information is collected:
• First name
• E-mail address
They are collected on the basis of the Customer's consent, which can be withdrawn at any time. The information is kept for the time strictly necessary for processing, i.e. for 3 (three) years from the last contact with a potential Customer and concerning him. Information related to users who have consented to receive Newsletters and/or invitations are also subject to personal data processing for the purpose of commercial prospecting.
To this end, the purposes pursued by CYTORGA INTERNATIONAL are precisely the following:
• Manage and respond to requests for after-sales services;
• Manage accounts and records;
• Process your questions and requests;
• Send service-related communications, including announcements and administrative messages such as order confirmation;
• Identify products and services that we think you may be interested in, based on your information;
• Send you marketing communications (including emails and newsletters);
• Conduct market research as part of the continuous improvement of the services we provide to our customers;
• Understand how our website is used so that we can constantly improve our site services and other offerings.
Once you have consented to a particular use of your information, we process it on the basis of your consent. You can withdraw this consent at any time (for example, in relation to the sending of newsletters) by contacting us (see the "Contacting us" section below). We also process your information when it is necessary for the performance of a contract with you or when it is necessary for our legitimate interests of operating, protecting and improving our business.
Who are the recipients of your data?
The data collected is intended for the internal departments of CYTORGA INTERNATIONAL and its subcontractors.
The internal recipients are the company CYTORGA INTERNATIONAL and its service providers responsible in particular for sending the Products, customer messages and hosting.
The information is also hosted by the company CYTORGA INTERNATIONAL, or any subcontractors of its choice for the strict execution of its obligations, on secure computer servers in order to guarantee that the personal data of the customers are protected against loss, fraudulent alterations or unauthorized access by third parties.
Finally, the processed data may be transmitted to the competent authorities, at their request, in the context of legal proceedings, in the context of legal research and requests for information at the request of the authorities or in order to comply with other legal obligations.